Agency Ops$9.8K/moOperator 10 min read
Five Margin Leaks in a 30-Account Agency
We audited a real agency book. Here's where the money was actually going.
M
Marisol Tang
April 15, 2026 · agency · finance
The five leaks
1. A2P pass-through priced at cost. 2. Voice minutes uncapped on the lowest tier. 3. Third-party SaaS the client doesn't use anymore. 4. Support tax (the founder still answering tickets at 11pm). 5. Onboarding underpriced relative to actual hours.
Plug all five and a 30-account agency adds ~$9.8K/mo to the bottom line, before any new sales.
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